Refund and Returns Policy

Last Updated: November 2025 

At Craftofolio, all products are made on demand — printed only after you place an order.
Because of this, we do not accept returns or exchanges unless the item you receive is damaged, misprinted, or incorrect.

Damaged, Incorrect, or Defective Items

If you receive a damaged, misprinted, or wrong item, please contact us within 7 days of delivery.

Email us at craftofolio@gmail.com with:

• Your order number

• A clear photo or video showing the issue

After verification, we will arrange a free replacement or full refund for that item.
You do not need to return the defective item.

Cancellations

Orders can be cancelled within 12 hours of placing the order.
Once the order enters production or printing, it cannot be cancelled.

Non-Returnable Items

Since each product is printed on demand, we do not accept returns for:

• Wrong size chosen by customer

• Color preference

• Change of mind

• Ordering the wrong design or product